We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Must be in the condition received, with all accessories and packaging; functional testing required. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at care@centralhomeappliances.com, or use the self return feature in our website.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at care@centralhomeappliances.com. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items damaged after use, units altered/modified by consumer
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

We will make sure most of the returns get complete within the 14 day period as we use Shopify Payment system which Deposit the payment within the next day after we receive the product.

For any concerns regarding the refund you can always get in touch with us at care@centralhomeappliances.com

You can also reach us through phone at 07468 333202

Effective Date: 06-10-2025

This Shipping & Delivery Policy ("Policy") outlines the terms and conditions applicable to the delivery of goods sold by Central Home Appliances Ltd., a company registered in England and Wales, with its principal business operations in London, United Kingdom.

By placing an order through our website or via direct communication channels, you acknowledge and agree to the terms of this Policy.

1. Delivery Timeframe

• All orders are processed and scheduled for delivery within 24 hours of confirmed payment, subject to stock availability and order verification.
• Orders received after 4:00 PM (GMT) may be processed on the next business day.
• Deliveries are made Monday to Saturday, excluding UK bank holidays.
• Customers will receive a confirmation call or message to schedule a delivery window.

2. Delivery Fees & Promotional Offers

• As part of our launch promotional campaign, all deliveries made within our coverage area are free of charge, including installation and appliance removal.
• This offer is limited in time and subject to change without prior notice.
• Upon conclusion of the promotional period, delivery will be subject to a standard fee per delivery, calculated based on location and service level, which will be transparently displayed at checkout.
• Any changes to delivery charges will be reflected in this Policy and will take effect prospectively from the date of the update.

3. Included Delivery Services

The following services are included in all qualifying deliveries during the promotional period:

• Delivery of the appliance to your ground-level property entrance or designated installation area.
• Basic installation (connection to existing electrical/plumbing outlets and standard setup).
• Free removal of your existing appliance (like-for-like) at the time of delivery. The appliance must be disconnected, empty, and in a safe-to-remove condition.

Please Note:

• We do not modify existing plumbing, cabinetry, or electrical systems.
• Any non-standard installation requirements must be discussed in advance and may incur additional charges once delivery fees are implemented.

4. Missed Deliveries & Rescheduling

• If the customer is unavailable during the scheduled delivery time and fails to provide 24-hour notice, re-delivery may be delayed and subject to rescheduling fees (once the free delivery promotion ends).
• It is the customer’s responsibility to ensure that:Access to the property is clear.The delivery path is unobstructed.Someone aged 18 or over is present to accept the delivery.

5. Risk of Loss & Title Transfer

• Risk of loss or damage passes to the customer once the product has been delivered to the stated delivery address and acknowledged by signature or confirmation from the customer or an authorised recipient.
• Title to the goods passes to the customer upon full payment and successful delivery.

6. Policy Modifications

We reserve the right to amend this Shipping & Delivery Policy at any time. Changes will become effective upon publication on our website. Customers will be notified of material updates before checkout or via email (if applicable).

7. Contact Information

For questions or delivery-related support, contact our team at:

📧 Email: care@centralhomeappliances.com
🕘 Hours of Operation: Monday–Saturday, 9:00 AM – 9:00 PM

Central Home Appliances Limited.
Delivering quality – Fast, fair, and hassle-free.

Warranty Policy — Central Home Appliances

At Central Home Appliances, every item is tested for functionality before sale. Our store warranty protects you against manufacturing faults and functional issues during the coverage period below.

Coverage by Product Type

• 
  Refurbished Items: 3-month store warranty from purchase date
  
• 
  Factory Seconds: 6-month store warranty from purchase date
  
• 
  Carton-Damaged / Customer Returns: 6-month store warranty from purchase date
  

Definitions

• 
  Refurbished: Pre-owned or returned items restored, cleaned, and tested for full functionality; may show minor cosmetic wear.
  
• 
  Factory Seconds: Fully functional items with cosmetic imperfections, ex-display, or minor packaging/finish defects.
  
• 
  Carton-Damaged / Customer Returns: Packaging damage and/or opened-box returns; product is tested to be fully functional.
  

What the Warranty Includes

• 
  Repair or replacement of parts/products due to manufacturing defects or functional faults
  
• 
  If repair/replacement isn’t reasonably possible, we may offer a like-for-like alternative or store credit
  

What the Warranty Does Not Cover

• 
  Cosmetic flaws that don’t affect performance (scratches, dents, scuffs)
  
• 
  Damage from misuse, incorrect installation, power surges, liquid ingress, pests, or commercial use (unless stated)
  
• 
  Normal wear and tear, consumables and accessories (filters, shelves, bulbs, hoses, batteries, remote controls, etc.)
  
• 
  Issues caused by unauthorised repairs or modifications
  
• 
  Failure to follow the manufacturer’s/installer’s instructions, ventilation or clearance requirements
  

How to Make a Warranty Claim

1. 
   Contact us within the warranty period:
   
   
   Email: care@centralhomeappliances.com
   
   
   Phone/WhatsApp: +44 7468 333202
   
   
   
2. 
   Share your order number, purchase date, model, and a brief description (photos/videos help).
   
3. 
   We’ll assess and advise the next step (troubleshooting, inspection, repair, replacement, or store credit).
   

Service & Logistics

• 
  Inspections/repairs are coordinated by Central Home Appliances or our authorised service partners.
  
• 
  Where collection/return is required, a call-out or transport fee may apply outside our standard service zones; we’ll confirm costs (if any) before proceeding.
  

Replacement & Warranty Periods

• 
  If we replace your product, the original warranty period continues from the original purchase date (it doesn’t reset).
  

Your Rights

This warranty is provided by Central Home Appliances and does not affect your statutory rights under UK consumer law.

Warranty Policy — Central Home Appliances

At Central Home Appliances, every item is tested for functionality before sale. Our store warranty protects you against manufacturing faults and functional issues during the coverage period below.

Coverage by Product Type

• Refurbished Items: 3-month store warranty from purchase date

• Factory Seconds: 6-month store warranty from purchase date

• Carton-Damaged / Customer Returns: 6-month store warranty from purchase date

Definitions

• Refurbished: Pre-owned or returned items restored, cleaned, and tested for full functionality; may show minor cosmetic wear.

• Factory Seconds: Fully functional items with cosmetic imperfections, ex-display, or minor packaging/finish defects.

• Carton-Damaged / Customer Returns: Packaging damage and/or opened-box returns; product is tested to be fully functional.

What the Warranty Includes

• Repair or replacement of parts/products due to manufacturing defects or functional faults

• If repair/replacement isn’t reasonably possible, we may offer a like-for-like alternative or store credit

What the Warranty Does Not Cover

• Cosmetic flaws that don’t affect performance (scratches, dents, scuffs)

• Damage from misuse, incorrect installation, power surges, liquid ingress, pests, or commercial use (unless stated)

• Normal wear and tear, consumables and accessories (filters, shelves, bulbs, hoses, batteries, remote controls, etc.)

• Issues caused by unauthorised repairs or modifications

• Failure to follow the manufacturer’s/installer’s instructions, ventilation or clearance requirements

How to Make a Warranty Claim

1. Contact us within the warranty period:

   • Email: care@centralhomeappliances.com

   • Phone/WhatsApp: +44 7468 333202

2. Share your order number, purchase date, model, and a brief description (photos/videos help).

3. We’ll assess and advise the next step (troubleshooting, inspection, repair, replacement, or store credit).

Service & Logistics

• Inspections/repairs are coordinated by Central Home Appliances or our authorised service partners.

• Where collection/return is required, a call-out or transport fee may apply outside our standard service zones; we’ll confirm costs (if any) before proceeding.

Replacement & Warranty Periods

• If we replace your product, the original warranty period continues from the original purchase date (it doesn’t reset).

Your Rights

This warranty is provided by Central Home Appliances and does not affect your statutory rights under UK consumer law.