Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Must be in the condition received, with all accessories and packaging; functional testing required. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at care@centralhomeappliances.com, or use the self return feature on our website.

You can always contact us for any return questions at care@centralhomeappliances.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Change-of-mind returns are treated differently from damage/defect claims — see "Return Fees" below.

Exceptions / non-returnable items

• Items damaged after use, or units altered/modified by the consumer
• Sale items or gift cards — we cannot accept returns on these

Return Fees (Free Delivery & Change-of-Mind Returns)

If your order was delivered free of charge and you decide to return it because you simply don't want it (i.e. not due to a defect, damage, or an incorrect item), a return fee will apply. This fee covers the cost of collection and is calculated as:

Return Fee = £10 base charge + £1 per mile (distance calculated from our dispatch location to your delivery address)

This fee will be deducted from your refund before the balance is returned to you.

If you originally paid a delivery charge at checkout and you later return the item, the original delivery charge you paid will be deducted from your refund — you will not be charged the additional per-mile return fee on top of this in that case.

Returns due to a defective, damaged, or incorrect item are not subject to any return or delivery fee — you will receive a full refund.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund has been approved.

• Standard returns: if approved, you'll be automatically refunded to your original payment method within 7 business days.
• Returns subject to a delivery/return fee (as outlined above): once approved, the applicable fee will be deducted and the remaining balance refunded to your original payment method within 14 working days.

Please remember it can take some time for your bank or credit card company to process and post the refund, too.

We aim to complete most returns within the 14-day period, as we use the Shopify Payments system, which deposits payment the day after we receive the product.

For any concerns regarding your refund, you can always get in touch with us at care@centralhomeappliances.com or call us on 07468 333202.