We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Must be in the condition received, with all accessories and packaging; functional testing required. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at care@centralhomeappliances.com, or use the self return feature in our website.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at care@centralhomeappliances.com. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items damaged after use, units altered/modified by consumer
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

We will make sure most of the returns get complete within the 14 day period as we use Shopify Payment system which Deposit the payment within the next day after we receive the product.

For any concerns regarding the refund you can always get in touch with us at care@centralhomeappliances.com

You can also reach us through phone at 07468 333202

Warranty Policy — Central Home Appliances

At Central Home Appliances, every item is tested for functionality before sale. Our store warranty protects you against manufacturing faults and functional issues during the coverage period below.

Coverage by Product Type

• Refurbished Items: 3-month store warranty from purchase date
  
• Factory Seconds: 6-month store warranty from purchase date
  
• Carton-Damaged / Customer Returns: 6-month store warranty from purchase date
  

Definitions

• Refurbished: Pre-owned or returned items restored, cleaned, and tested for full functionality; may show minor cosmetic wear.
  
• Factory Seconds: Fully functional items with cosmetic imperfections, ex-display, or minor packaging/finish defects.
  

Carton-Damaged / Customer Returns: Packaging damage and/or opened-box returns; product is tested to be fully functional.

What the Warranty Includes

• 
  Repair or replacement of parts/products due to manufacturing defects or functional faults
  
• 
  If repair/replacement isn’t reasonably possible, we may offer a like-for-like alternative or store credit
  

What the Warranty Does Not Cover

• Cosmetic flaws that don’t affect performance (scratches, dents, scuffs)
  
• 
  Damage from misuse, incorrect installation, power surges, liquid ingress, pests, or commercial use (unless stated)
  
• Normal wear and tear, consumables and accessories (filters, shelves, bulbs, hoses, batteries, remote controls, etc.)
  
• Issues caused by unauthorised repairs or modifications
  
• 
  Failure to follow the manufacturer’s/installer’s instructions, ventilation or clearance requirements
  

How to Make a Warranty Claim

1. 
   Contact us within the warranty period:
   
   
   Email: care@centralhomeappliances.com
   
   
   Phone/WhatsApp: +44 7468 333202
   
   
   
2. 
   Share your order number, purchase date, model, and a brief description (photos/videos help).
   
3. 
   We’ll assess and advise the next step (troubleshooting, inspection, repair, replacement, or store credit).
   

Service & Logistics

• 
  Inspections/repairs are coordinated by Central Home Appliances or our authorised service partners.
  
• 
  Where collection/return is required, a call-out or transport fee may apply outside our standard service zones; we’ll confirm costs (if any) before proceeding.
  

Replacement & Warranty Periods

• 
  If we replace your product, the original warranty period continues from the original purchase date (it doesn’t reset).
  

Your Rights

This warranty is provided by Central Home Appliances and does not affect your statutory rights under UK consumer law.

Warranty Policy — Central Home Appliances

At Central Home Appliances, every item is tested for functionality before sale. Our store warranty protects you against manufacturing faults and functional issues during the coverage period below.

Coverage by Product Type

• Refurbished Items: 3-month store warranty from purchase date
• Factory Seconds: 6-month store warranty from purchase date
• Carton-Damaged / Customer Returns: 6-month store warranty from purchase date
  

Definitions

• Refurbished: Pre-owned or returned items restored, cleaned, and tested for full functionality; may show minor cosmetic wear.
• Factory Seconds: Fully functional items with cosmetic imperfections, ex-display, or minor packaging/finish defects.
• Carton-Damaged / Customer Returns: Packaging damage and/or opened-box returns; product is tested to be fully functional.

 

What the Warranty Includes

• Repair or replacement of parts/products due to manufacturing defects or functional faults
• If repair/replacement isn’t reasonably possible, we may offer a like-for-like alternative or store credit

What the Warranty Does Not Cover

• Cosmetic flaws that don’t affect performance (scratches, dents, scuffs)
• Damage from misuse, incorrect installation, power surges, liquid ingress, pests, or commercial use (unless stated)
• Normal wear and tear, consumables and accessories (filters, shelves, bulbs, hoses, batteries, remote controls, etc.)
• Issues caused by unauthorised repairs or modifications
• Failure to follow the manufacturer’s/installer’s instructions, ventilation or clearance requirements

How to Make a Warranty Claim

1. Contact us within the warranty period:

• Email: care@centralhomeappliances.com
• Phone/WhatsApp: +44 7468 333202

2. Share your order number, purchase date, model, and a brief description (photos/videos help).

3. We’ll assess and advise the next step (troubleshooting, inspection, repair, replacement, or store credit).

Service & Logistics

• Inspections/repairs are coordinated by Central Home Appliances or our authorised service partners.
• Where collection/return is required, a call-out or transport fee may apply outside our standard service zones; we’ll confirm costs (if any) before proceeding.

Replacement & Warranty Periods

• If we replace your product, the original warranty period continues from the original purchase date (it doesn’t reset).

Your Rights

This warranty is provided by Central Home Appliances and does not affect your statutory rights under UK consumer law.